FREQUENTLY ASKED QUESTIONS (F.A.Q.)

Send an email to rok@warmachinemerch.com or you can call us at 310-991-2800. You should have the following information handy:

• Quantity
• Artwork (VECTOR ART IS PREFERRED)
• Budget
• What kind of item(s) do you want?
• Deadline (in hands date)
• Destination

For most items, having VECTOR ARTWORK as an EPS file is highly preferred. If you don’t have VECTOR, a high-resolution PDF (300 dpi or higher) can sometimes be suitable. However, should you need artwork vectored, we can do it for a small fee.

If you’re looking for items for a specific project or theme, please check out our product links located at the top of the screen. Or you can use the search bar and type in the item(s) you’re looking for. We have a massive catalogue of over 2 million items but if there’s something you’re looking for that’s unique or custom, please contact us at rok@warmachinemerch.com for more information.

No, shipping is not included in the quote and is available by request.

Yes you can. However, in some situations, having a 3rd party UPS or FEDEX account can incur a fee.

To be honest, it all depends on the product. Some products do not require set up fees like business cards or post cards but items such as key chains, mugs, and other items might require a set-up fee. We will always include set up fees in the quote and if you have any questions regarding set up fees, we'd be happy to answer them.

Some of the items we offer have “set-up” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to set up the machines for printing, die cut or other necessary items to imprint your specific logo.

In many cases, yes, you may have to pay set up charges again. The Set Up charge is incurred whenever a machine has to set up the artwork for print. In other instances, once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item (with that particular digitized logo)!

We will provide a virtual mock-up or “e-proof” of your item. Unless it is an exact reorder, we will always provide you with an “e-proof” of your item which must be approved by you before we proceed.

If you would like a pre-production sample, that can cause delays to your project and will incur a fee. The fee is different for different items. Please inquire within with any questions regarding pre-production samples.

We collect all applicable taxes for goods and services shipped into California. Customers in other states may be required to remit use taxes. If your organization is tax exempt, please supply us with your resale certificate number.

Yes! We’re happy to send you a sample of any item(s) you’re considering. For many items, we send the samples free of charge and in most cases, they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).

Most of the time the minimum quantity shown is the required minimum. However, we encourage you to call if your needs require you to need fewer items so we can help if possible. In certain cases, you can order “LESS THAN MINIMUM” but it could incur a fee for that service.

If you need to order more than the quantities shown, please contact us at rok@warmachinemerch.com as additional discounts are may be available.

Absolutely! There are many items that we can make that are a bit off the beaten path of traditional promotional items. We specialize in helping companies achieve a marketing edge by helping them make affordable and unique items. When it comes to custom items, if you can think it, we can probably make it (within reason, of course)!

In many cases, yes we can. However, due to the current market and supply chain issues, RUSH ORDERS are not available for every order. Please inquire within to see if we can rush your order. Rush orders typically have an increase in price or incur a fee based on a percentage of the total order price. Please contact us at rok@warmachinemerch.com for details.

Sometimes things do not go as planned and orders can get messed up. Whatever the situation, we will do our best to fix the mistake as fast as possible and if we can’t fix it, we can either offer you a credit or refund your money fully (depending on the situation). Our goal is to make sure that YOU are taken care of to the very best of our ability.

Yes we do! War Machine Merch has expanded our horizons to include storage, fulfillment, and freight shipping. Our sales team will help you come up with a solution that maximizes your budget and alleviates the stress that comes with finding a reputable and competent company. So even if we don't make your promotional items, we can still help your organization out in other ways!

Being in a band is tough! Between playing gigs, writing songs, and trying to market yourselves, it's tough to sometimes get the money together for things like promotional items and merchandise. However, since our staff at War Machine Merch have worked in the music industry at one time or another, we feel your pain and understand the challenges you face. Let us know what your budget is, and we’ll find the best solution(s) for you. We also do tour merchandise like BACKDROPS, PRINTED DRUM HEADS SCRIMS, etc and will work with you to find the types of merchandise that have a history of selling on tour. Let War Machine Merch help your band stretch your dollar further than you ever thought possible!

Of course! Entertainment is only one branch of War Machine Merch. We deal with all companies in ANY industry! From banks to movie studios, elementary schools to charities and non-profits, many non-entertainment companies still utilize War Machine Merch's services. No matter what industry you’re in, we will always provide top notch customer service to ALL our clientele!